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Refund Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.

Privacy Policy

 

Effective Date: 04/09/2025

At The Sales Gym™ (operated by Quiet Genius™), we respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights.

1. Information We Collect

When you visit our website, book a session, or subscribe to a plan, we may collect:

  • Your name, email address, and phone number

  • Payment information (processed securely by Stripe, Wix Payments, or PayPal — we do not store your card details)

  • Information you provide in forms, emails, or chat messages

  • Basic usage data (e.g., page visits, clicks) through cookies or analytics tools

2. How We Use Your Information

We use this information to:

  • Deliver and manage your bookings, subscriptions, and sessions

  • Communicate with you about services, updates, or support

  • Process payments securely

  • Improve our website, services, and customer experience

  • Send marketing or promotional messages (only if you’ve opted in — and you can unsubscribe anytime)

3. Session Recordings

Group sessions at The Sales Gym™ may be recorded for training, quality, and content purposes. These recordings may be shared privately with current members as part of their subscription benefits.

By joining a session, you consent to being recorded. If you do not wish to appear in recordings, you can:

  • Keep your camera off, and/or

  • Change your display name before joining the session.

Recordings will not be shared publicly without your permission.

4. Sharing Your Information

We do not sell your personal information. We only share data with trusted third parties as needed to run our services (e.g., payment processors, email platforms, Zoom for online sessions).

5. Data Security

We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. However, no method of transmission over the Internet is completely secure.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates

  • Unsubscribe from marketing communications

  • Request deletion of your information (subject to any legal obligations we may have to retain certain records)

To exercise these rights, please contact us at: [your email address].

7. Cookies

We may use cookies and similar technologies to improve website performance and user experience. You can control cookies through your browser settings.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

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